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FAQs

Frequently asked questions

If you'd like further information please email us or call us on 01296 41 41 41 anytime from 08:00 to 18:00, Monday to Friday. We'll be pleased to help.

• FAQs about The Share Centre
• How safe is my cash?
• What would happen if The Share Centre went bust?

Why can't I sign-in to my account?

You may be using the wrong sign-in details or your date and time settings may be incorrect. Because our system works on timed cookies, please ensure the date and time set on your machine are correct.

What do I do if I forget my sign-in details?

Please telephone our Customer Service team on 01296 41 41 41. In order to verify your identity you will be asked some personal, account-related questions. For security reasons we cannot confirm your Customer Reference Number or PIN over the telephone, so a reminder will be sent out by post.

What if I make a mistake when I am placing a deal?

You will be prompted to check the details of your order before you 'confirm' your request to trade to help prevent you from making a dealing error. In each instance you will be able to cancel the order. However should you make an error and confirm that error, we cannot accept any responsibility, nor can your deal be cancelled.

Any orders that you have placed with us, but have not yet been dealt, will appear under 'open orders'. By selecting the 'Delete' button next to the relevant order, you can remove any order(s) from this list.

Please contact our Dealing team on 01296 41 42 43 for additional help.

What happens if my computer system crashes when I am placing a deal?

In these circumstances you will be able to place an order by telephone and have this executed by our dealers. Simply call the Dealing team on 01296 41 42 43.

I tried to log on but got a message saying 'Unable to locate server'.

You may be trying to access your account from an environment that does not support secure servers. Please contact your Internet Service Provider (ISP), or if at work, your system's administrator to address the situation.

How do I close an account?

You can close your account at any time by notifying us in writing at:

The Share Centre
PO Box 2000
AYLESBURY
Buckinghamshire
HP21 8ZB

If you still have shares in your account and wish to sell them, please ensure you give your instructions to sell in your letter. We will then close your account on settlement day and send you a cheque.

If you want to retain your shares but still close your account you can have your shares transferred out either to a new broker of your choice or to you in certificate form, whichever you prefer. We charge a fee of £15 per holding for transfers out.

We would love to keep you as a customer so please let us know why you are leaving so we can see if we can solve any problems you have with our service.

01296 41 41 41